Privacy Notice

Who are we

We are G R Pro-clean (Thames) Limited, a company registered in England & Wales. (Company Number: 07611953).

G R Pro-clean (Thames) Limited is a family owned business. Our registered address is 41 Woodhall Rise, Werrington, Peterborough, PE4 5BU and we can be contacted on telephone number 01733 572496. Our Data Protection officer can be contacted at this address and on this same telephone number.

G R Pro-clean (Thames) Limited are fully committed to protecting your data privacy at all times and in accordance with the General Data Protection Regulation.

What to expect from this Privacy Notice

Our Privacy Notice explains to you when and how we collect your data and what we use this data for. It also explains the lawful basis under which we process your data, and how this is held. We explain your rights under the General Data Protection Regulation and provide you with any relevant contact details you may need.

What types of Personal Information do we collect

During our communications with you, over the telephone, face-to-face, in writing, via email, or via our website www.grpro-clean.co.uk we may collect from you and keep a record of the following data in order to process your requests for our products and services.

Personal data: first name(s), surname, title, home address, email address, contact telephone numbers; IP Address
Financial data: bank details
Transactional data: details of payments to and from your account with ourselves, invoices, statements and associated payments
Marketing and Communications Data: to collate and retain your marketing preferences information

Please advise us at any time if your information changes or is inaccurate, so that we can update our records and systems.

How do we use your information

There are six lawful bases for processing your data. We have outlined below which of these lawful bases will apply to how we will process your data:

  1. Contract
    • To complete the request for products and services that you require from us pre-contract. Our products and services include our internal and external boat valeting services including cleaning, polishing and stain removal; boat cover cleaning, reproofing and repairs; boat antifouling, gel coat repairs, paintwork repairs and crash damage; and our Skipper Services;
    • To fulfil our contractual obligations to you in respect of the products and services detailed above;
  2. Legitimate Interests
    • For the necessary legitimate interests in relation to the goods and services that you require from us for the purposes of boat valeting services including cleaning, polishing and stain removal; boat cover cleaning, reproofing and repairs; boat antifouling, gel coat repairs, paintwork repairs and crash damage; and our Skipper Services;
    • For the sharing of personal data with sub-contractors in relation to boat cover repairs;
    • For marketing purposes in relation to our website; to keep our website updated and relevant
  3. Consent
    • We will only use Consent as a lawful basis to process your data where there is a specific requirement for us to do so – for instance, for the purposes of direct marketing. In this instance, we will require you to consent and positively opt-in to receiving our direct marketing email and postal communications. Our separate Direct Marketing Consent wording provides you with clear and specific details to enable you to make an informed decision on this. Should you wish to do so, you are free to withdraw your consent at any time. In which case, your details will subsequently be removed from our mailings in accordance with your wishes.
  4. Legal Obligation
    • Where we are required to keep and maintain records, including invoice documentation, for a minimum period of 7 years for the purposes of audit and review by HMRC. We have a legal obligation to hold your data on file for this period and will not be able to remove your data from our records during this time.
  5. Vital Interests
    • Should you incur harm, or, have an accident whilst on our trade premises or whilst we are working on your boat, we may share your data with medical personnel should the need arise in order to protect your life.

Who do we share your information with

To complete our data processing in line with the lawful bases detailed above, and your request for products and services, we may share your data with:

  • Our Sub-Contractors based in the UK acting as processors or joint controllers;
  • Regulatory bodies; HMRC based in the UK acting as processors or joint controllers;
  • IT Service providers based in the UK, EEA & USA acting as processors, who host our IT Customer Data systems, our Direct Marketing Mailing Services system, and the www.grpro-clean.co.uk website;

This applies where you have requested us to do this, or where it is necessary to do so to fulfil our contractual and legal obligations, or where it is necessary to do so under our legitimate interests where there is no detrimental impact to your fundamental rights and freedoms.

How long do we keep your information

We will hold your personal information on our records and systems for as long as is necessary and in accordance with our lawful basis for processing data under Contract, Legal Obligation, Legitimate Interests, Vital Interests and where applicable, Consent.

Where consent applies as a lawful basis for processing your data, and you withdraw your consent for us to hold that data, your personal information will be deleted from our records and systems for that purpose within one calendar month of the receipt of this request. Please be advised that without your consent we may be unable to provide the products and services that you have requested.

Your right to restrict, object to & withdraw consent

You are entitled to object, restrict and withdraw your consent for us to hold your data, at any time. Should you wish to do this please contact the Data Protection Officer at G R Pro-clean (Thames) Limited, 41 Woodhall Rise, Werrington, Peterborough, PE4 5BU, or, sales@grpro-clean.co.uk, or 01733 572496. Please be advised that where we are required to hold your data under other lawful bases for processing, we may not be able to remove your data in line with your request.

Your right to access your Personal Information

You have the right to request sight of personal data and information that we hold about you. This is called a Subject Access Request. Should you wish to proceed with a Subject Access Request please contact the Data Protection Officer in writing at G R Pro-clean (Thames) Limited, 41 Woodhall Rise, Werrington, Peterborough, PE4 5BU, or, sales@grpro-clean.co.uk, or 01733 572496. You will need to provide two forms of confirmation of your identity with this request which can include;

  • Valid Passport
  • Driving licence
  • Utility Bill or bank statement dated within the last 6 months

Complaints Procedure

You have the right to lodge a complaint with a supervisory authority – the Information Commissioners Office - if you do not think we are handling your data correctly. The Information Commissioners Office can be contacted on 0303 123 1113, or, visit their website on https://ico.org.uk/concerns

However, if you wish to make an initial complaint please contact our Data Protection Officer at G R Pro-clean (Thames) Limited, 41 Woodhall Rise, Werrington, Peterborough, PE4 5BU, or, sales@grpro-clean.co.uk

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy notice was last updated on 20 July 2018.

"GRPro-clean have been cleaning our boat for several years now, always a great service and great to see a team with a passion in what they do!"

Gary Styles , SeaSons - Bray Marina